SMS Terms & Conditions

Program description

Twin Farms Swim & Tennis Club sends transactional, member-service text messages (SMS) to members who choose to receive them. This is not a marketing program: we do not send promotional or advertising text messages. Messages may include:

• Pool operations updates, such as opening delays, changes to pool hours and lifeguard or staffing-related changes
• Facility closure information, including pool, court and clubhouse closures and weather-related closures or delays
• Court reservation confirmations
• Court reservation reminders
• Court reservation cancellations
• Court reservation changes
• Membership and account notifications
• Payment-related notifications
• Important club operational notices
• Notice that the club gate/access code has changed (the code itself is not sent by text — sign in to the member portal to view it)

For security, we never send the club gate/access code by text message. When the code changes, we may text you that it changed; sign in to the Twin Farms member portal to see the current code.

How to opt in

Participation is optional. You must affirmatively opt in by checking the SMS consent box in the Twin Farms member portal — during member registration when you first sign in, or later from your account (My Membership → SMS notifications). The box is never pre-checked, and providing a phone number alone does not sign you up. By checking the box you agree to the following:

I agree to receive transactional SMS messages from Twin Farms Swim & Tennis Club regarding my membership, account, court reservations, and club operations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Consent to receive text messages is not a condition of purchasing a membership or any other goods or services. Your consent applies only to the mobile number you provided when you opted in. If you change your mobile number, you will need to opt in again for the new number.

Message frequency and cost

• Message frequency varies based on your reservations, account activity and club operations.
• Message and data rates may apply, according to your wireless plan.

How to opt out

• Reply STOP to any text message from us to stop receiving texts. You may receive one final message confirming your opt-out.
• Or sign in to the member portal and turn off SMS under My Membership → SMS notifications. The change takes effect immediately.

Opting out of text messages does not necessarily stop important notices about your membership, account, reservations or payments, which may still be sent by email or through other available communication channels.

Help

Reply HELP to any text message from us for help, email info@twinfarmsclub.com, or call (301) 384-9754.

Managing your preferences

You can view your mobile number and SMS status, opt in, opt out or change your mobile number at any time by signing in to your Twin Farms member account and opening My Membership → SMS notifications.

Carriers

Wireless carriers are not liable for delayed or undelivered messages. Delivery of text messages is not guaranteed, and we are not responsible for delays or failures caused by your wireless carrier or device.

Privacy

Your mobile number and SMS consent information are handled as described in our Privacy Policy. SMS consent information is not shared with third parties or affiliates for their own marketing or promotional purposes, and we do not sell your mobile information.

Changes and contact

We may update these terms; the “Last updated” date above shows when they last changed. Questions about the SMS program can be sent to Twin Farms Swim & Tennis Club at info@twinfarmsclub.com or (301) 384-9754.